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Ipswich, MA, US
The Content Integration Team Lead will use a blend of business, analytical, interpersonal, and leadership skills to lead a high-performing team that manages the successful inventory and ingestion of journals content for EIS products. The candidate will be responsible for measuring, monitoring, and improving the team’s performance against success metrics in a results-driven environment. The Team Lead will perform fact-based analysis, be a champion for process improvement, and establish, maintain, monitor, and measure quality standards and level of service across the team. The Team Lead should proactively identify root causes and prevention plans for blockers, handle escalated delivery channel anomalies, and identify and execute on opportunities that will better meet the needs of the business.